GE Money - incompetance and downright lies

Joanne said:

well whaddya know!
i am beginning to experience the same sort of rubbish, spending lots of time on the phone trying to claw back the payments they continue to lose and the late payment fees they keep adding!!
after losing my first internet banking payment i received a letter from the "HEAD OF CUSTOMER SERVICES" stating that they found my money and all is well and laying out different account details to pay my money into.
all well and grand, so i changed the account details and thought no more about it until the following month i received a statment illustrating a late payment fee which was removed from my account the day BEFORE the payment was due and no sign of the money i had again paid in in plenty of time! - confused??? me too.
when i phone customer services i cannot speak with this Adam Dalton "Head of Customer Services" because he works in .... wait for it.....

Posted on 4 December 2007 at 1:33 PM

Joanne said:

oops!
hit submit by mistake sorry.

but of course didn't he work in COLLECTIONS which has nothing to do with the people i phoned using the number at the bottom of his letter.
so now they are trying to say i've done something wrong and they cannot trace it their end because they have no record of the letter.
in short - my money has been lost, i'm afraid to pay anything off my current bill and i can't even use my credit card in the run up to Christmas because it gets refused in the shops.
really not a pleasant experience, i've spoken to so many people and each one says the last one didn't submit the query correctly and i'm wondering do they really expect the customer to phone every couple of days to listen to the same lies and deferrment and pass the buck and allegations of having made the error in the first place myself.
so i'm sorry but i had just got off the phone Andrew and began a search for some way of contacting this punter Adam Dalton in order to get to the bottom of this and also looking for a complaint form when i came across your blog and decided to add my rant.
but thank you for the tip on the freephone number that'll make a big difference now that i am going to have to phone them continually until they find my money.
thanks
joanne

Posted on 4 December 2007 at 1:40 PM

Eileen Graham said:

I have had the pleasure today of demand for November and Decembers payment, all because I paid 1 day early so it was still in the previous billing cycle. Now I have late fees etc.
They will do nothing and trust me I have called.

Posted on 11 December 2007 at 12:22 AM

Meredith said:

I just got off the phone with my favorite bill collector....GE Money. I was so frustrated and angry after the debacle that I thought "I cant be the only person having trouble with this organization"

I have gone through the same games with these people.

My last 3 payments were reversed and I was charged 30bucks each time as a late fee.

GE Money insists that I have entered my account number wrong on each payment.

I tried to make a 4th payment and had my husband put in my banking info.....same thing!! reversed payment and 30 dollar charge!!
I know we have entered the right info and they will not even look into the possibility that it could be a glitch on their end.
I spoke with a supervisor and tried to get him to let me make a payment by phone. He wanted to charge me an extra $15 phone fee!

I got into a huge fight with this guy. I am sooooooo sick of GE money. I am considering small claims court.

I have never had this much trouble paying a bill in my entire life.
I am so fed up with them.

Posted on 13 December 2007 at 1:07 AM

john boi said:

you people may want to learn how a credit card works and read your t's & c's of your credit contract. Of course if you make a payment in the previous billing cycle it wont count towards your next monthly payment. And if you do a bank transfer you may want to contact your bank to trace your missing paymnet, also if you spoke nicely to the collections officer insted of "screaming down the phone" you might get your pethetic fee's/interest reversed easier. O and as for your $15 dollar phone fee your full of it...

Posted on 4 January 2008 at 5:49 PM

Andrew Bowden said:

And we would like to thank the Chief Executive of GE Money for his contribution to this debate ;)

John Boi might want to try re-reading this post and some of its comments properly before insulting people, because only an utter muppet would believe that a consumer should be punished when a credit card company who have been instructed to take full payment fails to do so.

John might also wish to consult his T&Cs. Your card company has obligations to you too.

Posted on 5 January 2008 at 11:26 AM

Ian said:

GE Money have been nothing but trouble for my g/f too. She had a Debenhams store card and spent about £85 - she paid insurance on it in case she got injured/illness and when she broke her collar bone and couldn't work they wouldn't send her the claim forms (though keep saying that they're on the way) and added on charges until now I've had to pay £185 just to get them off our backs as they were threatening sending the repo man!

GE Money are a bad joke and I recommend people NOT to use them or store cards that are run by them (rip-off interest rates anyway).

Posted on 8 January 2008 at 2:04 PM

Rob said:

Although I am in NZ, I can assure you that GE Money is alive and well down here. In fact, they have all but monopolised the consumer credit industry here. Almost every shop that offers finance now does it via GE.
Their interest rates and penalties ensure that you are indebted to them for a long time.

Posted on 14 January 2008 at 3:28 AM

louise said:

I actually work in the collections dept and all i have to say that GE money is a reputable company that i admit has its flaws once accounts are in arrears due to the automated letters and dialler, however youd be surprised how many customers do not take note of the credit agreement they are signing!!!!

Posted on 20 January 2008 at 9:09 PM

Robert Halliday said:

I don't know who is really to blame for this GE Money or PayPal Credit Card. I have a PayPal card used very lightly so far, I was offered a 0% interest free period of 6months so made use of it to the tune of £2700 plus a charge of £50. Fine, thats tucked away for 6 months anyway. I got my next statement in with a charge of £82.50 which is 3% of the sum owed. I have a projection for the following month of £80.03 which is 3% of the balance. Some transfer balance at 0% Interest!
Regards All.
Bob Halliday.

Posted on 19 February 2008 at 9:53 AM

Laura Nicholson said:

GE sucks!
They charge customers for every single thing; late fees, collection fees, litigation fees, if you are trying to pay off your debt, you will never end. They will make sure you always have more to pay!!!

Posted on 25 March 2008 at 11:42 AM

Liz said:

I have just written a letter to Debenhams telling them to vote with their feet - GE have caused me no end of problems unecessary late payments and you CANNOT get any sense out of the people you talk to NIGHTMARE. There are NO benefits to customers by having a Debenhams store card if you just get loaded with cost late payments and interest. They suck!!!!!

Posted on 27 March 2008 at 12:43 PM

Anon said:

Abbey (Santander) have just bought the GE credit card business. Things will get from bad to worse for you lot!

Posted on 27 March 2008 at 2:23 PM

anon said:

I also work for GE - I work in management in the activations department. May I just say that we do try to deal with all of your issues proffesionally and promptly after all, most of us are customers ourselves and know how frustrating it can be if your issue is not dealt with to your satisfaction (dont get me started on the debacle I am having personally with N power) That said you would be amazed at how many customers ring through to the wrong department and demand that their problem is dealt with. As mentioned I work in activations which unfortunatley for us is a free phone number. The hint is in the title of the department - We work in ACTIVATING your new card - however customers will ring us as we are the free number demanding that we sort out their issue. Dont get me wrong - I wuld love to help you, however I am not trained in he issues that you are having therefore I am unable to help - I am then asked to transfer the call to the correct department - I explain that we cant do that - If I transfer you, it means that We are sitting in a call que trying to pass you to the right department - meaning our customers whom are trying to call up to the correct department and activate their card - can not get through - which in turn makes them angry. I will offer you the correct number - but no - you want to be transferred as you will not pay to make a call to deal with something you do not believe is your fault. I try to explain that even if I transfer you - once that has hapened you will be charged anyway - but that is besides the point. Some customers can not understand hat GE is a huge business - with lots of departments - We are not all trained in every department as we would not be able to keep up with all of the changes within all of the business and give factaul information - which is why we need to transfer you. Shouting at the advisor that answers the phone - will not help matters - please bare in mind that the advisor is a human being - has their own problems and issues and quite frankly does not get paid to have a customer threatening them or shouting at them down the phone. Next time you call up with an issue - listen to what the advisor is saying to you - and your issue will probably get solved much more quickly - In my experience most customers will rant and rave and only hear what hey want to hear. Also please remember that resolving an issue takes time - Ask for the name of the advisor whom has been dealing with your issue and ask for an extension number - therefore you have a point of contact - but do not feel as though you have to ring 20 times per day - if we say we are dealing with an issue then we are - but we also have another 100000 of customers that require our help also. I am very sorry that any of you have had a bad experience - however in most circumstances the problems can be resolved quickly and easily and if the error is our fault we make sure you incur no charges. However most of the isues Ihave dealt with have been at the fault of the customer eg they have not read their credit agreement - or switched off at the part when we are telling them T & C's over the phone - most people are happy to take the money but dont listen to the important stuff such as when payements should be made or what their interest rate is etc - then it becomes our fault. It has come to the point where my department is recording all calls so we are covering our back!

So sory for the rant - but just thought I would share what it is like to be on the other side.

Cheers

Posted on 4 April 2008 at 1:17 PM

anon said:

ps - Santander have not bought the GE finance business - We have exchanged - Not sure how you think things will get worse? we at GE do not know what the changes will bring yet - so not sure why you want to cause even more bad feeling towards a business it could mean that things will change for the better

Posted on 4 April 2008 at 1:21 PM

anon said:

"But hey, lets assume I had filled in the form wrong. Which was 2 months ago incidentally. If they did, why did they not phone me to tell me it was wrong? Why did they send through two statements proclaiming they’d take money out of an account which (according to them) didn’t exist? One simple phone call to me saying “Look, we think there’s an error on this direct debit mandate” and all would be fine. But no. Nothing. Presumably because they’re a nice bunch of con-artists who’d rather you didn’t realise that you were being charged interest and late fees, and would rather you just paid it instead"

Do you think GE assign 1 person to each account and check it every day just to make sure everything is perfect on your account? Sometimes issues do not flag up or come to a businesses attention - This is your own account and bank details and even you didnt notice untill much later -Letters are sent to you automatically - someone does not sit and type it up - you noticed the mistake - you called in and you had your fees waived - quit moaning!

Posted on 4 April 2008 at 1:29 PM

Andrew Bowden said:

"Do you think GE assign 1 person to each account and check it every day just to make sure everything is perfect on your account? Sometimes issues do not flag up or come to a businesses attention - This is your own account and bank details and even you didnt notice untill much later -Letters are sent to you automatically - someone does not sit and type it up - you noticed the mistake - you called in and you had your fees waived - quit moaning!"

Frankly, I expect good customer service. And if I send in a form and it has an error, or if something else goes wrong, then I expect to know about it. Whether that check is manual or automated, it doesn't matter. If the check deems there is an error, then the customer should be notified - it's perfectly doable, as Icesave proved to me today! A system will know the error exists.

Of course in my case with GE Money, someone claimed I made an error, and I wasn't notified of it.

That's no doubt because, as I mentioned in my original post, I made no such error, and there's proof of that! Yet a representative of GE Money swore blind that I had made that error. The error was with GE Money - and frankly, as a customer I don't expect to be lied to in an attempt to cover up a mistake made by GE Money. I don't expect to have to fight on the phone for nearly an hour in order to get my refund. That is bad customer service.

Good customer service is possible to do and if a company strives towards good customer service, then its customer service staff will generally be treated well by the customers. On more than one occasion I've phoned up a company expecting to have to fight for my result, and not had to - the process handled the issue perfectly, the staff were helpful and friendly.

Incidentally, I think it's very important to be to people on the phone. It can't be an easy job, and I don't want to be the person they go home and moan about. However in the case of my dealing with GE Money, the only way to get anywhere was actually to turn into a bastard. Trying to be calm and nice got me absolutely nowhere. Threatening official complaints to banking regulators did.

Posted on 4 April 2008 at 4:26 PM

anon said:

i work as a store manager for a company that have used ge money for 10 years. i have frequently had to call them on behalf of their customers as the misperception is that because they opened the card in our store it is us that's messed up their statements. occasionally i get through to someone first time but then you're put on hold for 5 mins whilst they transfer you and then lose you!! on calling back no-one knows anything about it and you explain all over again only to be told you need to speak to someone else.
two best examples of APPALLING customer service with ge are customer opened a card,after it arrived in the post he pre loaded his card with an extra £400 to take advantage of an upcoming sale in the store. in his eyes and mine he now had £750 (previous limit £350). a week later he attempted to use the card only for it to be declined. on calling ge and being transferred and on hold for approx 15 mins i explained ( to what can only be desribed as the woman from hell, rude would be complimentary to her), the customers problem. she refused to do anything and said the decline would not be reversed. i said that the customer had travelled a 60 mile round trip to make a large purchase and they were amazed that they had been declined. her answer was i travel that far every day for work love and then put the phone down on me. i then called a management complaints line which is for use as a last resort. eventually i was told that as the customer had no credit history to check they could not activate his account!!! why send him the card and the welcome pack then?why let him preload £400 onto his account? consequently i had to authorise 20% reduction discount for the customer so he could get the money off he had been entitled to if he had used his card. this was now at a cost to the store. i then offered to deliver an out of stock item to the customer. on arriving at their home and talking to them i see why they didn't have a credit history. Brand new property especially built for them, 5 bedrooms,all en-suite, brand new bmws each outside the triple garage. they didn't need credit, but as they said it became a matter of principle. they then had to wait for a week to 10 days for their £400 to be repaid into their bank account
the other biggy was that a customer who had opened a card and then deciding he wanted to cancel had major problems closing his account as he had not paid his bill. fair comment except he had purchased nothing. he received a letter of apology after 6 weeks of phone calls and letters to ge by both the customer and myself. a few days later he received a statement showing a £500 credit to his account. again he called, i called, he wrote, i called and when we eventually told ge he was going to spend the £500 they realised something was wrong. after investigating this it transpires that the £500 should have been credited to ANOTHER customers account as she was preloading her account for a large purchase!!! no doubt things will not improve as long as ge go for global domination of the store and credit card market.
i for one look forward to the day i can offer my customers the same level of customer service from ge that both i and my company and my customers expect from both myself and my staff.

Posted on 13 April 2008 at 6:54 PM

Karen45 said:

I have been having financial difficulties recently and even though I moved house 17 months ago and informed GE Money of this move on several occasions, they continued to send my mail to my previous address. Consequently I did not receive a letter informing me that they were seeking a County Court Judgement against me and that I had 14 days in which to reply. The letter was sitting at my previous address for days until the tenant decided to forward it to me! When I tried to explain this to their solicitors they said that this was irrelevant. I do not consider it to be irrelevant that they are sending sensitive and highly confidential mail to the wrong address do you? I have tried to settle my account offering an ex-gratia payment which I have sought a considerable amount of advise about and basically they do not want to know. They simply want to sue me! My dealings with them have never been pleasant so be careful especially if you move house or are experiencing financial difficulties.

Posted on 16 April 2008 at 2:25 PM

graham said:

just in the process of getting a mortgage from GE through a broker, and after reading the comments listed here, quite frankly i am shxxxxing myself. can anyone assure me/advise me what to do, do Ge have any good qualities?

Posted on 21 April 2008 at 5:36 PM

Porky12 said:

just in the process of getting a mortgage from GE through a broker, and after reading the comments listed here, quite frankly i am shxxxxing myself. can anyone assure me/advise me what to do, do Ge have any good qualities?

I would advise you to stay clear of GE, I have a loan with them and I did read things carefully but not carefully enough it seems.......I actually owe more to them after several years than I borrowed, can't afford to pay it all off at once so I can see me paying thousands in intrest before I get to finish. I was given credit by a company that use GE and was told how easy it is to pay off the debt quickly........wrong!!! tried several times to increase my payments but just got passed from pillar to post, in other words they need me to keep paying at the rate I am so as to cream as much money as possible, heaven forbid I pay off early and they loose money from a "valued" customer!!! stay away from that company, they do not deserve your custom

Posted on 2 May 2008 at 12:38 PM

graham said:

just been saved from the jaws of death !
the house didn't go through. i dont think i would have lived long enough...

Posted on 8 May 2008 at 11:25 AM

Chantel said:

Don't ever open a card backed by GE Money, unless you enjoy being lied to and charged unfairly!

I opened a Laura Asley card with them with a £1000 limit. They started my card with a charge of £931.26 and then, without me knowing that I charged a sofa for around £900. I never received a statement so I called to pay (I was 2 days late paying) and found out that I owed almost 2 grand! I had a late payment, extra account cover charges, and extra interest for what I charged which is fair, but also for what they started my card with! I ended up paying for extra, but didn't want any problems with being more late, etc.

I went the phone route, called Laura Ashley stores and customer service as GE tried to blame them and then spent the rest of my day and a few hours time on the phone again with GE Money. At the end of the debacle a supervisor told me I would receive a cheque for £62.20 in 7-10 days. I asked for his name and work id number, just in case.

I waited, no cheque, I called to try and find out and they said a cheque for £11 would be sent to me. I asked for another supervisor, waited and after eons was told it would be looked into and I would receive a "free callback" tomorrow, wooopeeee! By now I have only spent who knows what calling them! They are just so kind, aren't they!?

I got a call today, the woman wanted to know why I was angry about a £11 cheque being sent. I went through it all again, gave the details of the worker and asked if she could even see the notes, which she said she could. She informed me I was owed £22 and no more, lol! I said, "then it is okay for GE Money to lie to its customers?" and she said i"t wasn't a lie but the workers error". I said I was lied to as the cheque was not sent and a supervisor and worker both were wrong and she still said it wasn't a lie. I asked for her supervisor and one would have to call me back. I said it was not acceptable, I wanted this over and I wanted to end my card. She would not do anything and said no one was available.

I have cut my card, and will do with any other store cards I own from GE Money. A few extra points or certificates is not worth this nightmare and the money you will lose!

I am going to be complaining to Laura Ashley for using an appalling service like GE Money for their credit cards. I am going to send a letter to GE Money with my cut card, and I am curious if anyone would be interested in all of us getting together and starting a suit against them as this should not be allowed to continue. If you are interested please e-mail me at: gemon.lies@mail.com .

Posted on 9 May 2008 at 12:22 PM

Alvis Wright said:

DITTO - DITTO - DITTO- to all of you. I am about to write to GE money because although THEY had a problem accessing two payments by Direct Debit they did not see fit to notify me and when I contacted them by phone I could not convince the guy at the other end that no money had been taken from my account which I had checked constantly. He was convinced that payments had been received. Now like Bod my card was stopped and I had the embarrassment in Tesco's of paying by another means.

Posted on 12 May 2008 at 11:52 PM

Jamie said:

GE money have 10 million customers and a very small minority have serious problems, unfortunatly some people do and will have problems because that is a hug amount of people to deal with! I think that alot of peolpe exagerate with their storys and that if you are going to borrow money you should make sure you read your terms and conditions, carfully! If you dont screw with the creditors they wont screw with you, well except for the interest rates, but you would know that is what you will pay before borrowing. So the moral of the story is if you want to be stupid idiots and borrow money because you have no will power to save, then DONT GET CREDIT, simple.

Posted on 3 June 2008 at 2:35 PM

james said:

old now but if your account/sort code was incorrect the direct debit setup would have failed. Obviously the system checks to see if it is a valid bank account before it is activated, it wouldn't be possible to activate one from an invalid account number/sort code unless by coincidence it belonged to someone else, so yeah you were told a load of crap. If the setup does fail then a letter it sent out to inform you....so what happened with yours I don't know.

I'm not directing this at the original blog or comments but I can assure you that the majority of customers who do have an issue are in the wrong or have made the mistake - the problem the staff are too stupid to be able to explain/resolve it.

Yes I do work there and I can assure you that the average IQ most staff only just makes it into double figures. I really can't put into words how utterly incompetent and stupid 90% of the staff are.

Posted on 7 June 2008 at 9:01 PM

glynis said:

well i have also been slapped with a late payment and intrest when i have never been late paying. I did not receive my last statement in the post but was told not their problem just pay up. i complained and was told i would be refunded as a gesture of good will, but hey it was their mistake in the first place.
Big companies like this need to be named and shamed.

Posted on 27 June 2008 at 9:56 AM

GE Team Leader said:

Oh Well all I can say is yes I work for GE as a Team Leader in Collections. No most of the staff are not idiots. Most staff work part time and are studying for degrees so are not stupid people. BUT think about dealing with abusive, rude, customers all day long who dont understand what they have signed for on credit agreemtns and having to repeat yourself over and over and over and over again. Its not interesting work at the end of the day.

Lets all blame the credit crunch or irresponsible lending but people who get into finincial difficulties should maybe write down their out goings each month before signing for a card and thinking about the level of charges - if you dont like interest and late charges pay your bill in full on time. Thats what you agreed to after all.

Posted on 28 June 2008 at 12:35 PM

Griffin Mill said:

I usually shop at Topman and they have ALWAYS ALWAYS ALWAYS tried to get me to sign up to their card. I had tried to avoid it until one day another bit of pressuring occured when they insisted I'd get such a big discount on that day's purchase if I signed up, that I decided to go ahead. Big mistake

Paying off an amount every month is not enough. GE money phones and phones and phones and phones and phones demanding their money, and athey are only too happy to charge high interest and late fees when it was never arranged in the first place the exact date each month I would be making a payment.

The phonecalls are never=ending, and the threatening letters are an absolute nuisance.

It is not like I walked into Topman demanding that I sign up for this card, they made it such a hassle for me to repeatedly say "no" and bribed me so often, that I eventually relented. AVOID AT ALL COSTS.

Posted on 8 July 2008 at 11:39 PM

Anth Young said:

Pay your bills on time to the correct account number and stop trying to get things for free or over turned cos your too dumb to pay on time and you will not get any charges!!

Posted on 16 July 2008 at 3:07 PM

ROB said:

I've had a car loan with GE money for five years and in that time I have had what GE likes to call enforcment expences.of over $800 four times and have paid in full every time without question.because I have been late with payements so I have no problem with late fees if i'm late but 12 mnths ago I recieved an email stating I owed $1200 so I organized to pay it off which i did or so I thought apparently I owed $38 and instead of informing me they waited until it was back to $845 and said it was from (enforcement expences) when I queried it I was told they couldn't contact me even though my email and mobile no. and house no. have been the same for the life of the loan so I contacted finnacial advisor and when she contacted GE they said couldn't contact him she advised them no details had changed they claimed the expences were from when my car was reposesed and my car has always been in my possesion so she has got to the stage were she has closed the file because she cant get any sense out of them either no I am at the stage the car should have been paid for in full two mnths ago and I just recieved a letter to say I still owe $1100 I've tryed contacting Debt help line but answering machine:( there is also so many inconsistances in info and statements and after reading above letters I understand why every time you ring GE you get a different person if the only people they hire are uni students and there so interested in there degrees I also understand why they have no idea what your talking about or who you last spoke to or if that person even works for GE anymore I also now understand why they dont give a F##K

Posted on 5 August 2008 at 3:39 AM

John said:

Nightmare, yes I have GE nightmares. I had £43.43 debited to my card(GE PayPal) last January relating to a an item that I knew absolutely nothing about, three months later after many 'phone and letter conacts I finally got them to put the item on pending. I closed the account. A new card and account was received which I promptly cut the card and returned with instructions to close the account. This is the final straw, I have just received a letter saying that they have audited my old account and find that there is a debit of £21.01 (No mention of who) dated SEPTEMBER 2007 that they failed to transfer to the new account and that it will show on my next statement. What statement ?, the account is closed and I do not receive statements.
My other GE (Debenhams) has remained unused since March 2008 as I do not feel confident in its use.

Posted on 25 August 2008 at 8:38 AM

Sean said:

I missed a payment on a Debenhams card because the bill was wrapped in a Debenhams advertisement and it looked like junk mail. (Why do I think that may have been intentional?) OK my fault I suppose. Result, £12 late payment charge, interest, needlessly threatening letter. 0870 number to sort it out (see above comment about avoiding this with "say no to 0870" website). I feel mugged and contaminated just dealing with them, they are a nasty unpleasant operation. I am going to cancel all my GE cards.

Posted on 26 August 2008 at 9:09 AM

sam darby said:

i bought washing amchint wiv the misses in 2004 from conet sory comet ok we knew it was 0%over 9months we had baby etc forgot ok we split up last year ,im still paying aperently i have sofar made 22 late payments i paid £9.22 today 27/8/09 i should finish paying 8/3/09 paying total £566 for the machine ,ok fine you know wish we had been reminded and or rememberd to payoff ballance ,well of course ive got to pay the so 15x22 in late payment charges they never once asked me to pay last months payment ie i should pay 15+9.22 or £24.22p..no they are going to save it untill the end i ahve only been told this today27/8/08,in my agrement it dosnt say how much i must pay the late charges per month so im thinking of offering one pence per month ,problem is if they are going to charge 29% interest on the late payment charges this could have serious finacial consequences for my great great great grandchildren ,WHAT SHOULD I DO .

Posted on 27 August 2008 at 10:14 PM

Andrew Stevenson said:

Considering that GE have over 10 million customer's and having 30 customer's complaints on here doesn't seem to bad.
Can i just point out the only way a customer get's late payment charges is when they have missed a payment this is a fact. If customer sign for credit through any company and miss payment they will incur charges!!!!Can i point out GE charge £12 for late payment not £30 like your own bank will!!!!!!
I do agree that GE have got improvements to make but so has every company that deal with finance or any customer. Can i point out everyone complains everyday how many complaints do you have againgst your local supermarket foor example????
Alot of peoples complaints are about charges and interest to stop this happening pay your bill by your due date and pay it in full and no interest is charged finiance isn't a hard thing to understand purchase a item the next day pay it off in full then there would be no issues. I agree with one of the comments that if customer's and even stores ring the right number to get there complaint resolved the department would be able to resolve there issues in half the times and wouldn't have to PASS CALLS THROUGH AND PLACE CALLS ON HOLD (obviously rang the wrong department)
I do agree that GE could do more for customers but due to FSA regulations that all financial institutes have to follow this isn't always possible.
I have used GE for 3 years and i feel that the service i have recieved has been of a good standard.

Posted on 4 September 2008 at 12:05 PM

Andrew Bowden said:

Whilst I don't normally do this kind of thing, it's worth stating on the record that the previous comment came from a GE owned email address. GE is a big company with fingers in many pies, and it does not necessarily mean that the previous comment came from someone working for GE Money.

Posted on 4 September 2008 at 1:47 PM

ge collections advisor said:

i think every one on the website that has a complaint should really look at them-selvs. if you dont pay on time or to the right amout what do you expect, a charge - this is because GE incur that cost if this occurs. those of you who think you know your Ts and Cs read again!! - it is YOUR RESPONCIBILITY to pay on time and the correct amount. and it is also your responcibility to maintian your account - at the end of the day you all know that you have the credit, whether you change address or dont pay or dont fill in you direct debit form correctly you still have to pay every month on time.
and to the fool who previous described the staff at GE as idiots and because most are students they dont care - let me correct you, i am a student and work for GE, i come into contact with over 8000 account per month, most of which have a query to be resolved or looked into (some just simply want to pay). i gain great passion for working with my customers to find the resolution to their problems and ensuring that they know what is to happen next on their account. most customer simply require education about due amounts, dates and payment options.
alot of people are just out for what they can get - and like every other credit suplier we are not stupid and we can spot you all, so if you are on here complaining about a charge that you encured - whos fault truely is it??? yours i think!
each and every one of you are complaining because you dont like being told that you are wrong! and you are taking the time out of your sad and pathetic lives complaining about people who work dam hard to help people with their accounts - and help people who are no longer able to afford their credit make their situations easier.
please take the time to realise that the world does not revolve around you and that you are not the only person with a credit card - your not the only one to have been charged for a fault of your own either.
i wonder how many of you have taken the time to complain about other credit suppliers and indeed your own bank?? and i wonder how many of you, despite stating that you will never us GE again still have one of their products in your home?? (if you are going to answer no to this then look around do you have a TV, toaster, Elictricity or light bulbs- then your buying GE).
we have lots of different customers at GE - but i can quite safely say you lot come under the PIG IGNORANT group of customers. good news though you are a minority!!!
GROW UP AND TAKE SOME RESPONCIBILITY FOR YOUR OWN CREDIT AND STOP EXPECTING PEOPLE TO DO EVERY LITTLE THING FOR YOU!!

Posted on 6 September 2008 at 5:41 AM

Andrew Bowden said:

Wow. I'm glad not everyone at GE Money has the attitude they have. For the record "GE Collections Advisor", GE Money does make mistakes themselves sometimes - no company is ever perfect - and its attitudes like this that stop customers who have genuine grievances from getting them resolved in a proper, efficient manner.

Posted on 7 September 2008 at 7:53 AM

Don't trust GE Money said:

Don't trust GE Money's website.

I recently found I was unable to connect to GE Money from Debenhams' website to check my statements, even when I tried during low traffic periods (2am). After several days I finally managed to check my online statement and tried to pay my bill. The website 'hung' for some time before informing me that my payment was unsuccessful. I tried again and this time was successful, albeit too successful - the payment was debited twice!

I called GE Money using their freephone number from saynoto0870.com and the rsult of this was that I had to waste time travelling into my bank to fill out a form to claw back my own money, which I am still waiting for some 3 weeks later.

GE money's website is difficult to connect to (and this has nothing to with my Internet connection as I was able to 'ping' every other site I tried with success), and obviously buggy since no database should allow inconsistencies i.e. a payment should not proceed if an unsuccessful payment message is sent back to the user. This is known as 'atomicity' in database terminology and is one of the fundamental requirements of building a database that only a complete idiot would overlook.

So, in conclusion, do not trust payments using GE money's website. As soon as this matter is resolved I'm cancelling my card.

No wonder this site is 5th in google's rankings for the search string 'ge money'. I think I'll write GE Money again just to see if I can get it up to position number 4.... GE Money, GEMONEY! ;-)

Posted on 9 September 2008 at 7:47 PM

Grimbilino said:

What a f---n' laugh i've just had reading comments from GE employees. I'm Scottish, well from the Kingdom Of Fife actually. To put it politely you GE employees can't even fuckin' spell correctly. you all get my XXXXXXX blood pressure up. No wonder i don't call you. I'd rather take my dogs' for a walk than waste an hour on the 'phone to you dimwits'. Good fkin nite!

Posted on 10 September 2008 at 8:50 PM

Naz said:

I started to think i am at fault but reading all this has made me realise i'm not the only one ge are trying to rip off!!
Ge staff are illiterate people put there to take phone calls and pass them onto someone else and so on. I've been trying to sort out a late payment fee with ge that wasnt my fault, and what do you know? i've written letters, made numerous phonecalls to practically everyone in the department and all i get is another damn bill added with a new late payment fee!!!!

Posted on 13 September 2008 at 12:11 PM

Bob said:

Mr Grimbilino......

Trying to be clever regarding spelling and grammar? Isn't "I" a capital when referring to ones self? Yes I am a GE employee with an English language degree.

If you can't afford it, don't buy it, if you’re desperate for something and have no cash, see your bank, although you'll probably complain about them too. C'est la vie.

Posted on 13 September 2008 at 3:09 PM

Don't trust GE Money - TO BOB said:

Well then Bob, the GE employee with an English language degree, I suppose you forgot to use your grammar checker when you typed 'ones self', and you actually meant to type 'oneself' or 'one's self'?

And as for the 'if you can't afford it don't buy it' argument; many of the people here, myself included, only use their credit cart for Internet transactions due to the security provided. It has nothing to do with not being able to 'afford it'.

Besides, the fact that some people do get into debt does NOT excuse GE money from providing good customer service, as you implied. This is the sort of stupid reasoning that someone who has lost an argument resorts to.

Is it no wonder that GE Money has such bad press when it employs halfwits!

Posted on 13 September 2008 at 8:35 PM

Andrew Bowden said:

This is a heated topic and has taken off in ways I never expected.

However I would like to remind everyone to be nice and not to trade personal insults. I've recently deleted a couple of comments which came in which I felt had crossed the line (and I've spent much time trying to work out what has crossed the line and what has not). Deleting is far easier than me trying to edit posts to remove anything I consider dubious. Insulting corporations is fine - but targeting specific people is not. This does not mean you can't highlight something you consider to be a mistakes made by someone else in their comment (or indeed my post), however please do so in a careful and considered way.

If your comment hasn't appeared, you may wish to re-write and re-submit with this in mind.

It may also be worth re-mentioning the blog comments publishing policy - especially the bit which says "This website is not a free-for-all forum [and] does not guarantee freedom of speech."

Thanks.

Posted on 15 September 2008 at 11:37 PM

JC said:

My story is too long to put here and covers 6 years of hell with GE
Money.last week

They sent me a letter with my balance on it saying they were charging
me a £25.00 trace fee as they had to find me to send the letter. I had
already given them my new name and address 3 months before. Anyway, I
sent a cheque for the full amount the following day and then received a
letter saying I was still in arrears and thet they would be taking
further action if i didn't pay. I phoned them and was told that , yes,
they had received my payment and that i was now in credit!! They had
cancelled my charges as a "good will gesture"!!!??? Not likely. More
like they found the info i had sent them that they hadn't acted on!! I
can have a refund, but to have it in my new name i have to write to
them and supply a copy of my marriage certificate. More hassle!! I will
glad to see the back of GE Money as they don't know their arse from
their elbow!!! They are a real pain!!I would never recommend them to
anyone and they need to train their staff better to be able to read
correspondence that is sent to them for action.

Avoid GE Money at all costs!!!

Posted on 16 September 2008 at 10:58 AM

Catherine Howe said:

I have just spend 2 hrs trying to speak to someone about a refund that has not been credited to my account from last November, yes thats how long this has been going on for, and they have now had the cheek to send me a letter asking me to pay the amount again!
Its incredibly frustrating that you can't actually speak to someone, but are asked to put your complaint in writing!
They are rubbish and I feel really sorry for the poor call centre workers in India who get all the flak!
Phew I feel a bit better now!

Posted on 17 September 2008 at 11:57 AM

louise said:

HI louise again- Firstly I am a GE employee in the collections dept, secondly I would like to say that I am ashamed and embarrassed at the previous comments left by 'employees' I only wish i knew who these people were- ive worked there for 3 years while studying to be a teacher i thoroughly enjoy my work and i ensure every customer is happy at the end of a call with me no matter what the issue. as previous comments- the spelling mistakes from 'ge staff' is shocking and perhaps the issue isnt with the company itself but more like the recruitment process!!!! apologies to all on behalf of GE Money- if you are not satisfied with the outcome of your call request it to be escalated- you'll speak to a Team leader if your still not happy this can go to our complaints team and 8/10 you'll get your way right or wrong!!! to JC- check that your credit ratings not been affected by the trace letter as for us to send this to you your acc would normally be in arrears for minimum of 2 months- good luck to all n more importantly know your rights if you speak to someone crap in GE- dont accept it !!!!!

Posted on 18 September 2008 at 11:52 PM

naz said:

I do'nt think its fair to say ALL the staff at ge are not doing their job properly. Its unfortunate how the wrong people get the stick for the incompetence and unproffessional behaviour of others.

But ge is so disorganised its unbelievable, I have been in magaement myself and everyone knows that disorganisation of an organisation or company is down to management.

So what is ge management doing?

If a bill is sent out a customer, where are the contacts or numbers for help or advise from the company? the direct address for complaints? the direct phoneline for help, advise or complaints? and i mean a direct line and not just an automated service where the customer has to hang up after the end of the call without speaking to a proffessional and capable staff member because there isnt one in the end.

Thanks for the comment from ge staff member on "if you cant afford it, dont buy it"
well let me tell you i'm a health proffessional on 50+k a year. I can afford it, but why should anyone have to pay for your incompetence? and for that attitude and service??? NO THANKYOU. But money doesnt grow on trees and for your information we all work hard for every penny, so we have the right to qeustion when its wasted.

Posted on 19 September 2008 at 11:16 AM

naz said:

I do'nt think its fair to say ALL the staff at ge are not doing their job properly. Its unfortunate how the wrong people get the stick for the incompetence and unproffessional behaviour of others.

But ge is so disorganised its unbelievable, I have been in magaement myself and everyone knows that disorganisation of an organisation or company is down to management.

So what is ge management doing?

If a bill is sent out a customer, where are the contacts or numbers for help or advise from the company? the direct address for complaints? the direct phoneline for help, advise or complaints? and i mean a direct line and not just an automated service where the customer has to hang up after the end of the call without speaking to a proffessional and capable staff member because there isnt one in the end.

Thanks for the comment from ge staff member on "if you cant afford it, dont buy it"
well let me tell you i'm a health proffessional on 50+k a year. I can afford it, but why should anyone have to pay for your incompetence? and for that attitude and service??? NO THANKYOU. But money doesnt grow on trees and for your information we all work hard for every penny, so we have the right to qeustion when its wasted.

Posted on 19 September 2008 at 11:19 AM

Catherine Howe said:

Having spent most of the day on the 'phone to various GE emplyees both in India and in the UK I finally managed to speak to someone helpful, he even tracked down the person who had written the letter to me and told him what he thought of him!
I have now been assured that my account has been cleared ''as a gesture of goodwill'', so I still couldn't get them to admit they'd made a mistake!
My advice is to really make a fuss and refuse to be fobbed off with them telling you to put your complaint in writing, I told them I wanted it sorted that day and they got someone to 'phone me back so it was their 'phone bill!

Posted on 19 September 2008 at 11:28 AM

David Mullen said:

Interesting reading on the pro's and cons of ge,my own expierience of ge aint so bad.
Originally we purchased our council house through preffered mortgages (now theres a cowboy outfit for you) anyway we put up with there shenanigans for a few years and opted to jump ship and get a better rate,we went through a broker who where pretty good tho probably just as expensive as there competition.they came up with ge who where happy to give us a better rate tho still a bit higher than most lenders but when yer trying to improve your credit rating then sometimes yer gonna bite the bullet.we've been with them nearly a year and at the end of the 3yr fixed term.the said brokers will contact us and look for a better deal free of charge. to date we've had no problems with ge but then again we've not missed a payment and quite confident of lowering our mortage payments by at least 2.5%.if ge's rate is competitive then i would presume we would stay with them. to those who do have problems with ge then whatever else you decide ffs dont go to preffered mortgages.

Posted on 19 October 2008 at 10:14 PM

keith said:

We do read the agreements before we sign, but in the UK in the past the public have been educated to trust its finacial institutions...but this was wrong, hell I dont even know how GE hangs on to its credit licence.. I planned to be able to repay my £15k loan, untill the repayment doubled, I have just repayed it in full had to pay £23k! add to this the £11k iv made in payments £34k for a £15k loan good business? no its theft.

Was in a crown court recently and you should have heard the judges comments on the greed of GE... its time for action and lets rid the country of these legalised loan sharks...

If they think they are so good why cant you go and visit them and discuss your problems...no they are wind up merchants and hide behind their computors... I have started legal actoin against them and will not give in..

Posted on 1 November 2008 at 2:38 PM

Rockgirl said:

Well, this looks like a good place to post MY complaint. I do not have late payment problems with GE and currently have a $0 balance in good standing, but I recently lost my card (not stolen, just lost in some boxes when I recently moved). Upon contacting GE about obtaining my account number, which I required to pay my auto repair bill and thus pick up my car that evening, I was told to go to the merchant, and the account number would be relayed to them. GE even increased my credit line very graciously.

I then drove over 100 miles to the repair shop that had my car. When I got there, GE was phoned, and they REFUSED to give myself or the merchant the account number! How was I expected to pay my bill!? What was especially frustrating was the fact that although the customer service representatives were treated very fairly on our end, they continually hung up on us!

Later, after I placed my entire $4K auto bill on a credit card with 29% interest rate and drove back 100 miles to my residence, my husband phoned GE again. This time, the customer service rep accused him of calling her a bad name and hung up! I was right there, and he did no such thing! In fact, he was very pleasant with KRISTIN (the rep). Unbelievable that we were receiving this horrible service. When we asked to cancel the account, guess what they asked for? Yep, the account number!

Fortunately, I was FINALLY able to obtain my account number from my credit report. This leads me to wonder, if anyone can readily access my account number from my credit report, what is the F-ing big deal about telling me what it is over the phone!? Go ahead, ask me any personal questions you want, I can answer!

Please, someone at GE respond to this because I am completely confused. No other creditor behaves this way, and believe me, I have had a lot of experience (good and bad) with almost every major bank in America! In fact, at Home Depot, I frequently call to ask for my account number! It's not a problem there....

If it wasn't for the fact that the repair shop has offered me no interest on the GE account, I would cancel. Guaranteed. I guess I'll just let them loan me money interest free though. Now I have to drive back there 100 miles, and they will refund my original purchase and charge the GE account...now that I have the account number! I wonder what will happen next...they need an expiration date?

-Rockgirl is Pissed in So Cal

Posted on 5 November 2008 at 9:04 PM

Keith knight said:

Well things dont improve mortgage with GE now paid of in full and they still trying to send me bills for more charges.... these guys are loan sharks... why dont we unhappy people in the uk get to gether and all write to the ombudsman at the same time voicing our concerns about this rather shady company...some thing will have to be done..

Posted on 6 November 2008 at 10:13 AM

Brock said:

I'm going through a nightmare situation with these idiots right now. Hopefully someone who knows a little bit can help me out here. I've exhausted every possible resource through GE and have turned to outside help. I just submitted a thourough complaint with the Better Business Bureau listing every detail I could think of. If this doesn't work, how do I go about getting a lawyer to file suit against them? And once I get it settled, how do I go about getting this off my credit history? aftcobrocko3@yahoo.com is my email and any help would be amazing. I'll check on here and my email. Thanks fellow GE haters!! They do not speak English, they lie through their teeth, and they are the rudest people alive.

Posted on 10 November 2008 at 2:39 AM

Bob Burnett said:

I took out a loan with GE money 16 months ago for the purpose of paying off various credit cards, bank loans etc. One of the loans to be paid off was one that i took out to pay for double glazing with Ge money. It was at the top of the list for consolidation. A few weeks ago i recieved a phone call from them looking for payment of arrears on this loan. I was gobsmacked, had this loan been sitting ,while i was making no payments towards it , for 16months . I`m still waiting for an explanation and currently have no idea what`s going on.I asked for a list of the creditors that were paid, they sent me a statement instead showing what i pay and the interest. I only have two questions, why was this loan not paid off in full, and why has it taken 16 months for them to bring this to my attention. I`m prepared to sell my property and move into rented accomidation so that i can get rid of these parasites, i`m so angry.

Posted on 10 November 2008 at 7:55 PM

Keith Knight said:

Well the saga goes on, sold my house and redeemed the mortgage with GE on the 31st Oct, got a letter from them yesterday saying I was in arears of £2159.96, just spoke to my solicitors who say, they returned the bank transer because they wanted a further £40...I am fuming, I hear though that the end is near for these loan sharks looks like many solicitors are going to refuse to handle transactions that involve GE Money, that will mean they will be removed from the lending panel...GE we Britts are peed off with your sharp practises and will boot your arses out of this country, must say that insoite of this you made a loss this year hehe..

Posted on 13 November 2008 at 11:16 AM

Andrew Bowden said:

Good luck with it all - sounds like you might need it :/

Posted on 13 November 2008 at 1:58 PM

joanne stewart said:

ge money what a joke.myself and my hubby took out a mortgage 2 years ago at 7.1% p/a
and were told that after 12 months ,providing no missed payments we would be offered a lower interest rate.so 2 years on we`ve phoned and were told absolutely no way would our rate be reduced.and try to say that no one would have told us that to start with....they havent even driooed the same as normal banks,,,what a joke.thinking of taking legal advice.what do u think???????

Posted on 15 November 2008 at 5:01 PM

Kevin Cleaver said:

To follow on from Joanne Stewarts comment GE have now increased their rates by 1.95% where eveyone else is following the Bank of England rate changes

Posted on 28 November 2008 at 1:01 AM

Dave Hannon said:

Yesterday the 27/11/2008 I received 2 letters from GE Money (as I have 2 accounts) stating that they were increasing their variable lending rate by 1.95%, this letter also pointed out that they were not aligned to the Bank of England Lending Rate, I phoned GE Money to ask what the justification was for the increase as it was obvious they were not linked to the LIBOR rate either as interest rates were reasonably stable at the moment, I was told that GE used other factors. My comment was if they were not using any measurable system for calculating interest rates what was to stop them increasing the rates in January and again and again, GE's representative said "nothing I suppose", he then went on to say that GE Money was a sub prime lender and they paid more to lend money, at this I was appalled as I had taken the first account out through Safestyle UK for replacement windows and had recently bought a tv from Comet, at no time was I told I was purchasing through a sub prime lender who although supposedly is licensed to trade with the FSA could increase interest rates at any time.
I forgot to mention that in with the 2 letters I received telling me my payments had increased and would be collected starting the 20th December was a pamphlet reminding customers of the penalty payments should they fall behind with there payments, nice.

Posted on 28 November 2008 at 12:59 PM

Gemma Greenshields said:

I am 18 years old, just, and have recently opened an account with GE in favour of River Island Fashions. A few days ago I received two letters from GE, with the same postal delivery,one a statement of my account with payment due detailed as 7 pounds.
The second letter was a demand for payment for the same amount along with a demand for 12 pounds late payment fee. What!!!
They had obviously cocked up by sending my statement late, for which I am being penalized.
I was going to try to contact their customer services department but from what I have read here, I would be wasting my time. Instead I will therefore clear my account and dump the card.
As for River Island...you have lost a customer !

GE sucks !!

Posted on 29 November 2008 at 9:50 AM

Keith said:

Well said Gemma but a word of advice, make sure you cancel your card after you have paid it off, because they will find an excuse to add a charge on , then interest and missed payment charges monthly you may find in a few years time you have a debt of thousands, they will then sell that debt on , which will then double and if you own property will get a dodgery old judge to put a caution on the land registry title so you cant sell your house, EVEN IF THE DEBT IS UNSECURED.. watch out these are not good people, theve had to rebrand once allready because of their bad reputation... as for the store go back and tell them how you feel, and explain how GE reflects badly on their image.
Good Luck GIRL
Keith

Posted on 29 November 2008 at 11:00 AM

Keith Riley said:

Ive Just just requested a final Balance from GE for windows I had fitted 7 years ago(its almost as much as the orginal cost.)I was hoping to settle the account this month but after reading this blog am now pretty scared on how to do this, can anyone tell me how to pay it of without incuring penalties?. I retired 2 years ago and I cant afford either financialy or mentally to have any problems with them

Posted on 6 December 2008 at 8:57 PM

brock said:

Any thoughts on stirring up a class action lawsuit against these crooks? I'd be willing to do a big part but I would certainly need some guidance and support. Please let me know.

Posted on 8 December 2008 at 2:51 AM

Dave Hannon said:

Stop Complaining and Help Yourself!

Look around on the web and you will find thousands of horror stories about the various GE financial services and its getting no better, what is frightening is this company is huge and the misery they are causing is going largely unseen by the government or the media.
Why not try and get some attention on this problem, write an open letter email and send it to every person or group that may be willing to help us. GE are not going to stop this shameful behaviour of there own accord.
We have a moment in time when these issues may be listened to, it only takes one email to be taken seriously for the ball to start rolling, once the wolve start baying at GE we may see a little justice.

I have added some email addresses to the bottom, my advice is don't just cc the lot as they will get ignored, pick out specific ones for single emails, like David Cameron etc, sorry I couldn't get Brown's address as he has had it removed. These are all valid email addresses.

Regards

Dave Hannon

private.office@hm-treasury.gsi.gov.uk
mpst.mandelson@berr.gsi.gov.uk
mpst.mcfadden@berr.gsi.gov.uk
private.office@hm-treasury.gsi.gov.uk
yvette.cooper@hm-treasury.gsi.gov.uk
mpst.pearson@berr.gsi.gov.uk
camerond@parliament.uk
contact@georgeosborne.co.uk
hammondp@parliament.uk
duncana@parliament.uk
northwestliberalparty@hotmail.co.uk
breakfastplanning@bbc.co.uk
watchdog@bbc.co.uk
news.desk@express.co.uk
starnews@sheffieldnewspapers.co.uk
starletters@sheffieldnewspapers.co.uk
talkback@the-sun.co.uk
letters@the-sun.co.uk
edit_lon@bigissue.com
editor.it@dailymail.co.uk
letters@dailymail.co.uk
editors@dailyrecord.co.uk
editor@dailystar.co.uk
dtletters@telegraph.co.uk
et@telegraph.co.uk
letters@economist.com
copy@pa.press.net
letters.editor@ft.com
weekly@guardian.co.uk
letters@theherald.co.uk
letters@standard.co.uk
letters@mailonsunday.co.uk
news@metro-news.co.uk
codone@newstatesman.co.uk
editors@readersdigest.co.uk
news.desk@express.co.uk
sunday.exletters@express.co.uk
mailbox@sundaymail.co.uk
post@dcthomson.co.uk
stletters@telegraph.co.uk
home@guardian.co.uk
letters@guardian.co.uk
newseditor@independent.co.uk
sundayletters@independent.co.uk
mailbox@mirror.co.uk
http://www.mirror.co.uk/shtml/contact/e4.shtml (online form)
editor@the-sun.co.uk
Newsnight@bbc.co.uk
today@bbc.co.uk
editor@itn.co.uk
news@britishnews.co.uk
editor@reuters.com
intdesk@ap.org

Posted on 8 December 2008 at 9:23 AM

brock said:

Dave, all of these sites are from the UK. Will they still be able to help me out?

Posted on 8 December 2008 at 8:44 PM

Dave Hannon said:

Sorry Brock

Posted on 8 December 2008 at 10:40 PM

brock said:

It's ok, I appreciate any help. How would I go about finding a list like this for the US?

Posted on 9 December 2008 at 7:18 PM

Clive said:

I never miss an opportunity to criticise GE for their incompetence and venality.
Don't EVER sign up for a Store Card supplied by GE.
It took me nearly two years to sort out my stepfather's account during which payments were 'not received', I was consistently lied to and even 'proof of posting' letters were 'not received'.
'Registered Mail' did the trick though, after all, someone has to sign for it, and I reluctantly paid off the bogus extra charges and cancelled his account as Power of Attorney.
Yes, the following year, a new card arrived!

Posted on 6 January 2009 at 10:36 AM

former GE employee said:

I have also recently been employed by GE but left after they accused me of skipping calls. (In other words needed to let go of a few staff due to the global economic slowdown.)

As a company GE are terrible with their staff and the managers don't have a clue. The top boss is more interested in flirting and making up 'fun quizzes' then taking into the account the poor credit policies GE should be looking at improving.

In my particular site the managers mainly didn't know what they were doing and complaining about having to be at work. The majority of the staff hated their jobs and often took it out on customers. GE money contact centre advisors didn't know their own policies and this was often portrayed through on floor arguments about which was the right answer to give to the customer.

Also, taking into account other comments you are correct it is a lot of students who just don't care, i was one of them, but the majority of the time i did try to do right by the company. BUT, it is sometimes very hard when you know the company won't always have your best interests at heart. I had 1 coaching session in 3 months of employment and i should have had 6 to make sure i was learning the material adequately.

On the whole, poor management, poor business structure and a poor employee moral. This is mainly because they make you do silly tasks like putting magazine cuttings on to your on star to be put up on a board rather than getting on with the job your payed to do. As far the GE employee i have little to say. He didn't take into account what anyone had argued. Instead he decided just to argue away with his own points taking his own job dissatisfaction out once again on his customers in his own poorly misspelled, grammatically terrible, attack.

Posted on 6 January 2009 at 1:26 PM

Goldlady from the Consumer Action Group said:

I love GE - not. When we hit financial problems they would not help with our secured loan, saying they could not restructure the loan until the arrears were cleared - they issued repossession proceedings just before Christmas 3 years ago. Family lent us the money to pay them off and we have since reclaimed all the silly £40 charges via a court claim and refinanced the loan with a better lender. Their debt counsellor, who cost a further £70, told us to stop paying our credit cards. As four of them were GE storecards we took his advice and have since defeated the lot in court.

We still have to address the 2.5k early repayment charge which we had to pay and which would have applied even if we had repaid the loan one day early after 15 years. Another court case on the way.

Posted on 10 January 2009 at 10:32 PM

keith knight said:

Well done Goodlady, Im trying to claim back my charges, but they are insistant that i am not due a refund, did you fully take them to court and get judgement or did they settle at the death?
I agree with you about the early repayment charge, Its my view that if they go for repossion they are forcing you to repay the loan early, and in my view not entitled to the early settlement fee,, how can I find out more about your consumer action group?
Keith

Posted on 11 January 2009 at 11:04 AM

Goldlady from the Consumer Action Group said:

Hi Keith, they started making offers as soon as they received my court claim. I managed to bargain them upwards until I was happy with the result. They kept up with the court process but I didn't get as far as the courtroom. Tried to make me sign a 'vow of silence' but I refused!!

If the blog owner doesn't mind me telling you, the website I and many others work on advising people about all sorts of financial matters is www.consumeractiongroup.co.uk

Posted on 11 January 2009 at 10:29 PM

KEITH kNIGHT said:

Thanks for that Goldlady, at least it shows that these rats will back down when cornered
Cheers
Keith

Posted on 12 January 2009 at 11:21 AM

Daz said:

My parents are stuck with these bunch of con- artists too.

When my mother lost her job due to the bakery where she worked for over 20 years closing down she contacted GE to let them know she would need to claim from the insurance that she had taken out ON THEIR ADVICE and was told they had nothing to do with it. They passed her on to another company who then took so long sorting things out and wanting to know the in's and out's of the tiniest, most pathetic detail that when they eventually starting paying what they were contractually obliged to pay my mum had supposedly missed 2 months payments and they refused to backdate it. This then escalated with them being shouted at, lied to, threatened with legal action eventually resulting in a reposession order on my parents' house. Luckily, a judge laughed it out of court saying that he had had many dealings with this bunch of idiots but it's still snowballing, currently standing at over £2000 for the 2 missed payments plus fines and interest that the great GE money making machine has added on and keeps adding on. It's so bad my parents are now looking to sell their house back to the local authority to pay off these bastards, and they will then have to rent it back from the council.

Sorry to be so vitriolic but my parents should be enjoying themselves at this time in their lives. My father has terminal leukaemia and really doesn't need all this stress. I rue the day they ever got involved with this company. I'd love to meet one of the company directors down a dark alley and have a quiet word in his ear!

Posted on 13 January 2009 at 8:11 PM

Justin trying to buy a house said:

In December of 2007, my wife and I bought a bed through Select Comfort, with deferred interest until the end of January 2009. We just recently started looking for a house, but we wanted to make sure we could get the best interest rate possible. So, we decided to pay down some credit cards, and we were fortunately able to pay down this GE card to $0. After this, we needed to send our account number to the credit bureau so they could do a manual rescore of our credit. One problem: We hadn't received any billing statements for the bed, and thus, we didn't know the account number.

So, it was time to call GE. My wife took the first round. After supplying the CS Rep with the necessary credentials (i.e., address, social security number, phone number), the representative would not give her the account number. He told her to wait for the first statement to come through the mail. This would take 3-4 weeks. Unfortunately, we already found a house, and wanted to move towards closing on it. Time was an issue. He said there was nothing he could do, good day and good bye.

Round 2 was the next day, my wife again. She was given the same run-around, and was becoming quite frustrated. After some debating, she asked for a supervisor. 45 minutes later, someone finally answered. (To any GE Employees here, 45 minutes is unacceptable, and there is no possible excuse you could provide to explain this.) The supervisor finally answers, and my wife again explains the story. The supervisor then repeats the same garbage. After debating the fact that as a customer, we have the right to our own private information, the supervisor became quite abrasive. My wife admittedly began to use some vulgar language. Prior to being hung up on, she asked if we were being discriminated against because we paid off the debt before interest kicked in, and GE Money wasn't making money off of us. The supervisor replied that it was a ridiculous claim, then hung up.

Round 3 was my turn. I called up and got another John Smith customer service rep. I politely ran through the story, and he told me that they could release the account number to a physical store. I said thanks, and bye. So, I called my local Select Comfort store. Guess what they said? "We don't do any dealings with GE Money customer service for customers." I wasn't surprised or angry, I just wanted to know if they did it at all. So, I call back GE Money.

Round 4 was the knockout. I get one last John Smith rep, and I explain the story to him and that I know he can't help me, so I asked to just be forwarded off to a supervisor. Just a few minutes later, I got a supervisor on the phone. I again explained the situation. She had a different story. She said that the account was apparently closed, and that she couldn't physically see my information. I told her that several other employees would vouch differently, either that or they all lied to me. This put her on the defensive, and put her back into a "I have the information but I won't give it to you" mood. So, I asked for a supervisor above her. She said that she didn't have one. Bingo! I asked rather sarcastically if she was the CEO of GE Money, to which she replied no, and that she couldn't help me. She began the process of hanging up, when I butted in and said I needed one other thing. She was obligated to answer. I asked for her first and last name, and her employee identification number. I verified that she was an upper-level supervisor, and notified her that I was in the process of filing a report with the Better Business Bureau with her identification on it. If she was lying to me, when the complaint was investigated, someone would find out that she lied. I told her that she best tell the truth before I also call the Attorney General's office (who happens to be a family friend) or else it might come back to her. This must of scared her, because I finally got the account number.

I can only imagine what would have happened if we didn't pay this thing off, and expected the bill to come in. Oh what fun I might have been in for.

Posted on 13 January 2009 at 9:54 PM

Steve said:

I took out a secured loan through I Group which is really GE Money in Feb 2006. Due to an unexpected job loss I was unable to maintain the full payments and contacted GE to discuss any payment options whilst I was looking for work, what a waste of time that was! and after only 2 months they started repossesion proceedings which I managed to delay. Anyway in Sept 06 I had to sell my house for other reasons and managed to pay of the loan to Ge Money my solicitor told me that he knew all about GE money and how bad they were and his advice was never to use them again in anyway even for credit/storecards etc. After 15 months I had a letter from my solicitor containg a cheque for £41.50 which GE money said they owed me, why it took them 15 months I will never know.
The cheque was made out in joint names and as I was no longer with the same person I have been trying for just over a year now to get the payment changed and paid direct into my account. A couple of weeks ago I wrote to them and said that unless I received the payment I would take them to court,as I'm sure they would have done even for such a small amount and I had a reply which included an authorisation form to sign and confirmation of the bank account details I wanted the money paid into which I had already given them. On checking the account details on their letter they were going to pay the refund into their own account and not mine? I know things are not good for banks etc at the moment but I'm sure they can afford £41.50.
I did ring last week and was assured the money would be in my account by today (Mon) but of course it's not, so I shall ring them again.
Anyway if anyone is thinking of using GE Money then take my solicitors advice and leave them well alone. GE may be good at building aircraft engines and medical equipment but at financial services, I think not.

PS. The grammer of the alleged GE employees is terrible and may explain a lot of the complaints.

Posted on 19 January 2009 at 8:17 AM

Andrew Cooper said:

I bought shoes at Debenhams last week and was offered a Debenhams Card to get 10% discount. I gave my details and finally the women at the till wanted me to subscribe a credit card agreement. I refused. Yesterday I got a letter from Debenhams bank in Leeds with a credit card attached and saying that I have an agreement with them. They want to charge 25% interest I think, and I have 14 days to cancel in WRITING! I am extremly annoyed and will never forgive Debenhams for this!!! And I write to Trading Standards!

Posted on 1 February 2009 at 4:44 PM

heather said:

Well I dont have anything from ge money but I am considering it. After reading this I must say the attitude from the people working for ge money appauls me, They have lied and most people do read the T and C but do not expect to be ripped off, lied to and made to feel like idiots, I will agree there is a minority who are out for what they can get but not everyone. When you have a copy of your direct debit form that is filled in correctly and your then told the reason you have charges is that it is filled in wrong would boil anyones blood now you may say im stupid but isnt that proof that the person was telling lies over the telephone, also can I just say as these are financial matters the they must be FSA regulated and there for all calls are recorded which is why i find it disgusting that these advisors can tell such lies. So next time you ring up with a problem make a note of the time and date then if you cant get to the bottom of it then ask for a copy of the recording and for management to listen to the recording etc. This alone will prove who is lying the customer or the advisor

Posted on 11 February 2009 at 9:54 AM

Keith Knight said:

Funny thing is Heather, if you call them and say you are recording the conversation they will say its interferring with my headset and terminate the calls...think they are lying about recording all the calls, and asking for a copy draws a blank under their privacy laws....they are con artists and I can prove it like so many others on this site...FSA they are a joke their second in command has just resigned for his part in the HBOS collapse, which was bailed out by our money...lets face it banks and money lenders have been sailing close to the wind for years, ripping off people like you and me..now at long last we are being heard things must change, and will change, companys like GE will be the first to go...
Keith

Posted on 12 February 2009 at 10:25 AM

Tombo said:

Read all the comments with interest (Ha Ha), but now really worried. Had my mortgage with GE since October 07, and never had a problem. Am I living in a fool's paradise ?. Is my World going to crash around me at some future date?.

Posted on 15 February 2009 at 2:25 PM

Keith K said:

Hope not Tombo...but for starters take your monthly payment X it by the number of monthly payments you gonna make take away the amount you borrowed, the resultant figure may bring you out into a sweat, now think to the future if any thing in your life changes and you cannot make those payments..expect that figure to at least double.... thats called im a GE Money customer satisfaction feeling..

Posted on 16 February 2009 at 11:04 AM

Dave Hannon said:

GOOD NEWS!!! Maybe
In with my Edge card monthly statement was a notification that GE had sold out to Santander the company that now owns Abbey.
Santander have a reputation of being responsible lenders and have there own customer services policies, lets hope they sack the existing customer services system and take it over completely. If not trade will continue as normal.

Posted on 20 February 2009 at 2:06 AM

Ron Steward said:

I took out Ge Loan for windows i had from Zenith.after a few hours of their rep.the windows were £1555.00,the rep asked if i would like insurence cover which would be another £195.00 in turn just an extra £3.84 per month.over 120 months =total £1750 pounds ,so i agreed.this was taken out in 1988 in 2000 i paid the account in full.

after a short time i received a letter saying i was behind on ins payments so incurred charges. I phoned GE to say that it was paid in full to which they replied that yes the windows were paid but the ins is still in force.to which i let go.
as this was coming out in direct debit i forgot about it untill last week when on checking accounts see that this should of finished last year. when i phoned Ge they said i still had an outstanding debt of £303 pounds. i challenged them and they said that in 2006 a couple of payments were missed so charges applied.well i asked for a break down of 1 thw window payments 2 the insurence and 3 a copy of my contract.well once i received them i faxed to my financial advisor and he straight away said the windows and insurence were paid up in 2000 and that Ge was infact Charging me for 9 years for something that was payed up.he said that they owe me app £540.00 plus interest to which this monday 9th 3rd 09 i will let them know as it is written in black and white that both windows and insurence were of the same contract and not 2 as ive constantly been told by GE

Posted on 7 March 2009 at 7:55 PM

GUY KENYON said:

I borrowed money from these people as I was having a new bathroom courtesy of Dolphin and the deal was that you get a substantial reduction on the cost of the bath if you take out a loan. Dolphin are another matter (leaks, shoddy workmanship, crappy bathroom fittings: never mind: no room for all of that here). Caveat Emptor applies - so that was my own fault.
G E Money are, however, in a whole league of their own. Try and pay a chunk off? They "loose" the cheques - or return them saying, a few weeks later, that the details are not correct. That happened to my wife and I on three occasions. Meanwhile the interest keeps racking up, and up and up - as they claim not to have been paid. or not to have been paid properly.
So pissed off was I that I actually paid the last cheque in with a solicitor watching and validating what I was doing and by sending the cheque by recorded delivery: they still tried to claim 6 weeks later that it wasn't received!! I sincerely pray that I have nothing whatsoever to do with them. They are quite simply the worst and most horrific experience I have ever had with any credit company in over 40 years.
Mercifully my loan should now all be paid off - but I bet they will still find someway to write and claim something - or they will perhaps try and claim again that they haven't been paid.
Whatever you do (and I never normally write to these sites) please please please do not under any circumstances use these people or get drawn in to using them by another company with some spurious prospect of a price reduction. They are, to put it simply and charitably, not easy to deal with and the best spin is that they have very sloppy accounting procedures and office practices. That is being charitable. In reality I am very seriously doubtful of their probity. They seem solely and wholly interested in trying to tie you in for a long period of loan at exorbitant interest rates so that they can charge a very great deal for as long as possible - and with interest rates so low at the moment you can, and should, go elsewhere. Anywhere else really!

Posted on 13 March 2009 at 11:02 AM

Dlake0001 said:

I urge everyone who has written on this site or any other to send their stories to the BBCs Watchdog website (I think it is literally www.bbc.co.uk/watchdog). I'm sure if enough people send in their experiences they will investigate these idiots and expose their disgusting practices for what they are

Posted on 13 March 2009 at 12:20 PM

Guy Kenyon said:

Thanks. I have written to Watchdog as suggested. I am also going to write to Moneybox.

Posted on 15 March 2009 at 7:22 AM

Pat said:

Have read many of the comments above. We have suffered 18 months of utter hell with GE Money and could take days to describe it all. It has destroyed our long unblemished credit history and destroyed my husband's business.
Inconsistent correspondence, blatant lies, tampering with our account to their own advantage, spurious claims for charges, allegations of unpaid, or late, payments, bullying, harassment, threats, incorrect and unjustified adverse reports on Credit Agencies, unaccessibility - I could go on for weeks. Any sane person reading some of their answers to correspondence will end up thinking they have lost their sanity in the process. We are elderly but fortunately still have our wits about us and saw through their conduct! We tried to involve the Ombudsman but it was outside their jurisdiction.

Anyway, we have now commenced Proceedings
against them and I would be grateful if anyone, having already put their thoughts here, would consider being a witness for us as to what appears to be the "normal" conduct and ethics of GE. I like the idea of all complainants getting together to seek redress and would willingly join such a group. When my Court case is over I had decided to take some kind of action anyway about trying to get them, and their tactics, investigated.

Our first preliminary Hearing is on Monday so I know we go to Court knowing that we would have most of your bloggers behind us.

Posted on 28 March 2009 at 1:32 PM

Guy Kenyon said:

Clearly a lone voice now regarding GE Money!

They have apologised, accepted they made a mistake, sent my cheque back (so they did receive it after all - although they claimed not to have done so) and have offered me £70 compensation for "loosing my cheque". So that is all right then!
Watchdog never replied - so clearly others will be conned by these people without penalty.

Posted on 28 March 2009 at 7:05 PM

Pat said:

No! It is not alright! The number of complaints on this website show that many people who have written and I'm sure, many others, who have not are disgusted, and have suffered by their ethics. It needs us all to get together and try to make a sizeable impact upon, amongst others, FSA. Sometimes it takes a great amount of effort and persistence to being such types to justice, but it can be done! The numbers of complaints cannot go on being unheeded but it will need perseverence. They can only continue if we let them and we are all the tip of an iceberg! It needs a co-ordinator!

Posted on 30 March 2009 at 1:40 PM

Clive said:

Pat, I'm really sorry that I burnt the whole drawer full of correspondence from and to GE once my stepfather had died.
Mystery sums were added, payments lost and denied, certified Power of Attorney lost then denied, another certified copy noted in their records then destroyed, the list goes on.
The Kafka-esque story carried on until I started to bill them for every telephone call and every piece of correspondence, including my legal advice. Proof of Posting became Registered Post so that someone HAD to sign for it.
I gave formal written advice that the account was being closed - but it was still renewed the following year.
Perhaps a large proportion of their customers do default, but if I had then known about the Consumer Action Group I would have confronted GE in court with my evidence of their lies and incompetence.
But it went up in smoke, sorry.

Posted on 30 March 2009 at 3:54 PM

Pat said:

Hi Clive! I answered before but got the details wrong so it won't have reached you. Thanks for your comments - it makes us feel as though we do have some allies during this miserable affair which, after reading some of their "cranky", lying, and inconsistent letters, frankly make one doubt one's own sanity. Our case against GE is progressing(slowly as Court cases do!) but I wonder if you could consider being a witness for us as to their conduct, if our Barrister advises this would be helpful. The lack of paperwork might not be too much of a barrier. The quantity of adverse comment on this, and ther websites, about GE has been a complete eye opener - we thought it was just us who felt this way, and ahd been treated so badly. Thanks for adding your comments.

Cheers!

Pat

Posted on 1 April 2009 at 3:53 PM

Melissa said:

This card is a complete joke!!!!!!!!
I have two credit cards in my name that I want to consolidate for one measly payment. It sounds so easy but could they help me out??? OF COURSE NOT! They must want that finance charge of mine two times a month. What complete losers. Can't wait to pay these off and close it forever!!
In a such a crazy time you'd think these idiotic companies would try and make some effort to get their money as easy as possible. I would love to not pay at all.

Posted on 15 October 2009 at 8:50 PM

COLLECTIONS HARASSMENT said:

GE MONEY & LOEWS FINANCIAL have been harassing me for the past several weeks attempting to collect a debt for an account holder with the same first and last name as mine, but is not me, nor my debt. First of all, I have never applied for a LOEWS credit card, nor have I ever owned one. I am not even a home owner, so not much home improvement going on at my place by me. I originally received a letter attempting to collect a debt in the amount of $935.00. I was surprised to receive the letter knowing I had never owned or applied for services through GE, or LOEWS. That day I ran my credit (and paid the credit site fees out of pocket) to see if someone had stolen my identity and was attempting to use my information to obtain services and credit. I was pleased to find that nothing was reporting to my credit from LOEWS or GE MONEY. I then called GE MONEY & LOEWS FINANCIAL at the number posted on the letter. I informed them that I didn't think they had the correct individual, and they asked to confirm my social security number. I gave them the last 4 digits, which DID NOT match the SS# they had in their collection records. I then asked to confirm the additional information on the account to see if they had my phone number, or address. According to the rep, they additional information did not match mine either. She stated that it appeared to be a mix up, and that they most likely found my information through "skip tracing" and that she would remove my info and note on the account what she had found. I then wrote what she had advised me to on the letter and returned it as instructed. She stated I SHOULDN'T be getting any more mail or communication regarding the matter. I felt like matters had been addressed accordingly and gave it no more thought, until...

I received yet another letter, and another, and another in the same week. All four letters came after our conversation, so I assumed they were already in the mail, called GE MONEY to tell them that I was still getting mail and send the additional letters back as I did the first time exactly as they instructed me to. Again, the rep told me I shouldn't be getting any more letters, and that she had COMPLETELY removed my info from their system (which apparently didn't match what they had on record, that they magically denied having every time I called about the letters).

So, the next week I was happy to see that no more letters came from GE MONEY or LOEWS FINANCIAL. However, at this time they started in with the harassing phone calls. So, I had finally gotten the letter issue handled and they started calling me instead. The issue I have here is that I gave them my phone information so they wouldn't call me, and then I started getting calls, so it was easy to assume that they had started using the information I gave them to continue to harass me for a debt that isn't even owed by me, or anyone I know. I nicely requested each time they called me that they review their notes on the account and that they kindly see that I stop getting these types of calls, and that it was getting pretty old after having received an average of 4 calls a day to my cell phone over the course of the week. Each time I got a new rep who called me, I told them the same thing, and was as polite as I could be (not my typical reaction to these mistakes, but I was trying to be nice). Each time I was assured that my information was out of their system, and that they have no record of me in it, and that I wouldn't be receiving any more calls to my cell phone. At that time, I was under the impression that things were handled and that I wouldn't be getting any more calls. Not so lucky...

The next week, and weekend. I was again surprised (getting harder though since now nothing would surprise me from these people) to get another call, this time it was on my home phone, which I don't even give out or use for any reason. The other funny thing, is that my phone bill for my house isn't even in my name, it's in my roommates name. I was literally steaming as I was trying to spend Valentines Day with my sweetheart and during our movie, the damn COMCAST caller id kept popping up saying it's GE MONEY calling. Arggg. At this point I had had enough from these people, and felt like it was not borderline harassment anymore, but was now full-fledged harassment. I immediately phoned the number that was calling. I asked to speak with a supervisor, got a new person, asked to speak with their supervisor. When I finally got to the person who told me they were as high as I could go, I explained what was happening (basically everything I wrote above) and that I was not happy at this point about the way this matter was being dealt with. I then told the rep that if I got even ONE MORE call, period, that I was going to write reviews and pursue the harassment by any means necessary including via my State's Attorney General (Rob McKenna), the Better Business Bureau (BBB), the FTC and Online through review sites, blogs, forums, Twitter, Youtube, etc. and any other way I could find. She nicely listened to my rant and assured me that AGAIN, FOR THE TENTH TIME, that I WOULDN'T receive any more calls, either on my cell or at home. And that after 30 minutes I FOR SURE wouldn't be getting any more calls to any of my numbers. She also attempted to transfer me to the Fraud Dept. so that I could have them investigate the matter form their end. I am not sure why she suggested that, but figured any one I could get to remove my information on their end would be better than taking their word for it. So, during the transfer I got cut off, had to phone back and wait forever to get back where I was. Finally got through and turns out the Fraud Dept isn't even open on weekends. I decided to give them one more chance at this point and went on with my Valentines Day. Did not get any more calls thank heavens.

First thing on Monday, I phoned the Fraud Dept. to follow up with what the rep and I had spoken about on Sunday. I got on with a very nice gal at the Fraud Dept. that was nice and seemed very helpful. She informed me that it wasn't Fraud, that it was a mix up due to the fact that they skip trace for information that may or may not match information they have on record for their accounts. She kept using the word skip trace. To me this whole scenario seemed weird. And had never had anything like that happen before in my 28 years. She also assured me that my info would be cleared on her end, and that I shouldn't be getting any more calls, unless they run another skip trace and end up with my information again. I told her that wasn't acceptable, and if they were going to use random information like that, that they needed to have a way of removing information that was deemed to be invalid for their actual account holder, that way, people like me wouldn't be getting harassed like I had been. She said she couldn't do anything and that she had removed my information and that I need not worry about calls.

Less than 30 minutes later, on Monday I got another call from GE MONEY and LOEWS FINANCIAL on my cell phone. "Are you kidding me?" I asked. Needless to say, I was not nice to the last person, I told them that this call was the straw that broke it for me, and that I was going to follow through with my promise to report them, review them, and plaster my story all over the Internet. So, that's what I'm doing. I usually don't even write reviews online, nor do I have time to do such things. I just really feel like this is all wrong and that if I don't speak up it might continue to happen to me, and others out there.

If you find yourself in a similar situation with GE MONEY and LOEWS FINANCIAL don't wait as long as I did to start speaking up. Seriously, I tried to be nice and it doesn't cut it with these collection people. If I were you, and had it to do over again, I would have reported it to my State's Attorney General, BBB, FTC and all over the Internet from the beginning. Take my work for it, the squeaky wheel tends to get the grease.

Posted on 15 February 2010 at 8:15 PM

I hate GE Money said:

GE Money is the worst option to chose if you need money. I still paying them for $2000. The total amount that i should pay them is $3500

Posted on 10 March 2010 at 9:17 PM

join the "Hate GE Money CLUB" said:

I have got a car loan from them 2 years ago and now i know that i have made the biggest MISTAKE in my life. when someone called me in regards of my loan has been approved. They told me it will be 18.9% but when i've got into the office, the paper work said i need to paid 29.9%, i have refused to sign so that stupid woman said, it must be a misprint, i go and double check, she came back 1/2 hour later, it down to 19.9%. i think whoever go in and do the paperwork, i do recommand double check before you sign anything. When i ask that woman some question, she dont' know, can't answer or disappear. This whole company are soooooooooo Fxxxxk.....dont' go there.

Posted on 11 March 2010 at 2:32 PM

pat said:

I have written before on here but now have reason to really hate GE Money. My Court case went badly wrong and because I was not alllowed to produce as much evidence as I had wished, I am intending to start over again, with another action. Last week, after two and a half years struggling with G E Money over the interpretation of a Contract(which was ambiguous), we have had to be declared bankrupt, due to the damage done by Adverse entries they posted against us, and would not remove. They removed them two days after we commenced proceedings(cowards) but the damage was done by then.We are in our seventies, in poor health, but were still working in our sixty year old family business, and had never received any state aid of any kind. What is more - OUR MORTAGE SHOWS THAT WE HAVE NEVER MISSED A PAYMENT, and had never defaulted during a sixty-plus year working life. However, we are now applying for benefit, our son and his young family(a business partner) has had to suffer and he also has been made bankrupt through the business failure. All due to trying to part-redeem a mortgage in 2007.

This can't be right and is all done to GE's manipulations and maneouvres and they need to be exposed as this whole history of others complaints had shown. We wish to start class action if we can get enough folk together as someone has got to stop these tactics.

Please get in touch if you would like to join a class action against them. Maybe we should start a GE Money action group. I now want to pursue all avenues. I've tried the proper way, through the Courts, which has failed and now I've got nothing to lose(except my house - at the moment!!) I shall try whatever I can to expose them. Being "elderly' I'm not too sure about internet communication, and how it works, but hope you will be able to contact through this. Hope ther's lots of support as there's lots of angry, disillusioned,
people who have suffered by using them.

Posted on 15 March 2010 at 3:05 PM

Scared and Confused said:

Hey there,
I have just read everyones comments, and I feel your pain.

I too am in trouble with GE money. I have an account, low rate credit card, that I have had with them for the past 8 yrs, however I have not made the full repayments on my account, for the last 2 repayments... I phoned the customer service advisor, who said that"yes, the amount that you want to pay will be fine, I'll place a note on your account"...

In the space of 2 months, I have received letters stipulating that they will take me to court to pay the full amount outstanding, I have recieved mail from the 'hardship division' requesting information to help them with their enquiries, to which I filled in and faxed and posted before the requisite date, to be greeted with more threatening mail. ( GE money, do not have my phone number as I had to change it years ago, and now it is unlisted, I cannot stand being cold called)

Due to the above circumstance of GE not being able to phone directly, even though I have filled in the requested paper work, they are calling my friends and family. My account now has an extra $1500 worth of charges and fee's on it, on an account that I requested to be closed, returning my card to them in small tiny pieces.

I live in Australia, am a mature aged student, who is a single parent, is there any way out of this mess before I end up owing GE $10,000

Posted on 24 March 2010 at 12:03 PM

pat said:

Thanks for relaying a new message to me. Obviously the loathing of GE, and their tactics continues,and they have a lot of misery and confusion to answer for. It would be impractical, at this stage, to try to organise a joint action with someone in Australia, but I do greatly sympathise, especially with the confusion that GE's conduct creates. I am currently preparing a further Court action, against them, and intend to publicise the outcome, either way. It's about time they were exposed for all the harm they have done to decent hard working folk who are only trying to pay their way in these difficult times. It has to stop, especially when, in our case, the taxpayer has had to "pick up the tab" for irreparable the damage they have done to us.
Keep up the "Hate GE Money camapign". What goes around comes around, and I can't wait for them to get their deserts!.

Posted on 5 April 2010 at 11:51 AM

Grant V said:

GE Money and Chase Bank have one thing in common. Both companies have gone out of their way to optimize how they make money by deceiving or tricking their customers. Rather than earning their money in an honorable way with the integrity you would expect of a major corporation, they play dirty tricks. Try and argue with them, and they stand firm placing the blame on you when, in fact, they have set you up for a late payment or penalty of some sort.

I refuse to do business with either company - and by extension that means I will not do business with GE. Nobody should ever do business with these nasty companies.

Posted on 11 June 2010 at 5:27 AM

Dr. Dee said:

I have a GE Money Card and have not had any problems--thus far. However, customer service is terrible. The people who answer the phones are rude and unhelpful. I have a balance that I intend to pay off early and I'm hoping there will be no problems. I have noticed, however, that people who have set up direct debits from their checking accounts seem to have the most trouble with GE Money. I pay my bill with a check that I put in the remittance envelope as soon as the bill arrives in the mail. So far, my statements from GE Money have all arrived on time and there has been no problem with GE Money's receiving and crediting my payments. I will keep everyone posted as to how things progress.

Posted on 20 July 2010 at 7:25 PM