Enjoy your trip
It’s quite easy to complain about customer service, but how often do we celebrate it when it is good?
With that in mind, a big hello to Patrick from East Midlands Trains. I’d dropped them an email after The Trainline managed not to be able to book me any seats, and I had a prompt reply asking how many people were travelling, what class and what my address was. This morning the details had arrived in the post, first class with a handwritten note wishing us a pleasant journey.
I hope we will.
Kirk said:
If you have bad service you'll tell 11 people, if it's good you'll tell 3.
IIRC. It's all in my employers training pack somewhere.
Posted on November 24, 2007 5:51 PM